Refund policy

At Vividstor, operated by Pixel Bridge Tech LLC, we value customer satisfaction and want every customer to shop with confidence.

You may request a return within 30 days after receiving your order, provided that the item meets the eligibility requirements described below.

Return Eligibility

To qualify for a return, the item must:

  • Be unused, unworn, and undamaged
  • Be in the same condition in which it was received
  • Include its original packaging, labels, accessories, and accompanying materials
  • Be returned within the applicable return period

To begin a return request, please contact us at hdsiuiweh@outlook.com and provide:

  • Your order number
  • Your full name
  • The item you wish to return
  • The reason for the return
  • Supporting photos when applicable

Please do not return any item without first contacting our customer support team. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible at hdsiuiweh@outlook.com.

Please provide your order number and clear photographs of the item and packaging so that we can review the issue and determine the appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personalized or customized products
  • Perishable goods
  • Opened personal-care or hygiene products
  • Gift cards
  • Items damaged due to misuse or improper handling
  • Products specifically marked as final sale or non-returnable

Refunds

Once your approved return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5โ€“10 business days for your bank, credit card issuer, or payment provider to process and display the refund.

Original shipping charges are generally non-refundable unless the return is caused by a damaged, defective, or incorrect item.

For return or refund questions, please contact:

Vividstor
Operated by Pixel Bridge Tech LLC
Email: hdsiuiweh@outlook.com
Website: https://vividstor.com